With the increasing number of complaints and issues raised by the flood-stricken population regarding the distribution of Watan cards by NADRA, the authority has launched a new system to facilitate flood-affected people.
The new Watan Cards Complaints Redressal System will facilitate all registered people in the flood affected areas of the country which did not become part of the Flood Relief System for any reason but particularly due to issues relating to identity, notification, postal address, marital status, widower/widow and next of kin.
In this regard, NADRA has facilitated provincial governments for the provision of requisite access to the flood relief management information system for redressal of complaints. The process of redress is made very simple by allocating all the required forms and attestation rights to DCO’s.
Applicants have to approach the concerned district administration offices where DCOs on the prescribed forms authenticate beneficiaries for the inclusion in flood relief system after due diligence. Cases are forwarded to the Provincial/National Disaster Management Authorities which compiles the cases and forwards them to NADRA for onward validation. NADRA applies the business rules and validates all the lists and the eligible records are made part of the flood relief system. “We want to go the extra mile but we don’t want to do it alone, provincial authorities must take the lead,” said Tariq Malik, Deputy Chairman NADRA.
About two million ineligible people have visited 115 NADRA registration centres for obtaining Watan Cards but due to the vigilant NADRA system they were not able to do so. However, it wasted time and delayed the completion of the Watan Card project. Malik also said that, throughout the process NADRA ensured that only deserving families belonging to notified calamity-hit areas could obtain Watan Cards while no one was allowed to dodge the system.
“The system is mainly to identify and authenticate genuine beneficiaries over from the flood-affected areas and to position an effective and adequate mechanism that yields transparent delivery of relief to the affected population,” said Malik.
Out of 1.6 million families assigned by NDMA, NADRA has so far issued 1.34 million cards. “It indicates that we have completed about 84 per cent of our task. There has never been any example in the world for such a large cash disbursement,” said Malik.
Published in The Express Tribune, December 22nd, 2010.