- 02 Aug 2012
Broadband growth: don’t blame the economy!
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Broadband woes
Maxcom was a very small company serving about 6,000 subscribers, but its service was excellent.
KARACHI: With reference to the article by Naveed Saeed “Broadband growth: don’t blame the economy!”(August 3), while it may be true that broadband has expanded in Pakistan, PTCL has made sure that most of its customers cannot use it continuously. For the past month, the service has been highly irregular and to lodge a complaint is next to impossible. The helpline recording says that customers will go on facing problems with connectivity (until doomsday?) and PTCL sincerely apologises for this inconvenience.
Initially, when I started using broadband, I used to subscribe to a company called Maxcom, which was later bought by PTCL. Maxcom was a very small company serving about 6,000 subscribers, but its service was excellent. Now that most Pakistanis have to depend on this behemoth called PTCL, I suppose there is no choice but to endure its inefficiency.
Shakir Lakhani
Published in The Express Tribune, August 4th, 2012.
Reader Comments (1)
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With reference to the article by Naveed Saeed, Broadband growth: Don’t blame the economy!, I side with Naveed Saeed in the assertion: “It is not about economy; it’s about capability.” As a matter of fact, in harsh economic environs, businesses are cutting costs and also trying to improve efficiency. ICT (read ‘Broadband’) provides efficient tools to cut costs and improve efficiency. Telepresence is one such tool. It obviates the need to physically travel hundreds, even thousands of miles. Companies save time, money and the tremendous personal cost of leaving ones home/office (not to mention adjusting with flight schedules, availability of seats and suspension of all other activities back home). Providing Telepresence services to businesses is an immense opportunity for an innovative ICT service provider. While Immersive Telepresence mimicking the real life, face-to-face business meetings, is at the higher end, Audio/Video teleconferencing facilities cater to mid and low-end consumers. It’s a win-win situation for service providers who make their millions, and the users of services who save millions.
But broadband is not just about improving the balance sheet. The social impact of broadband in empowering citizenry is incalculable. Telemedicine, eHealth, eLearning, eMoney, eGovernance (in short eAnything), are just a few instances where human existence is undergoing a tremendous transformation. Inamul Haq, Editor Telecomplus
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