KARACHI: With reference to the article by Naveed Saeed “Broadband growth: don’t blame the economy!”(August 3), while it may be true that broadband has expanded in Pakistan, PTCL has made sure that most of its customers cannot use it continuously. For the past month, the service has been highly irregular and to lodge a complaint is next to impossible. The helpline recording says that customers will go on facing problems with connectivity (until doomsday?) and PTCL sincerely apologises for this inconvenience.
Initially, when I started using broadband, I used to subscribe to a company called Maxcom, which was later bought by PTCL. Maxcom was a very small company serving about 6,000 subscribers, but its service was excellent. Now that most Pakistanis have to depend on this behemoth called PTCL, I suppose there is no choice but to endure its inefficiency.
Published in The Express Tribune, August 4th, 2012.
More in LettersChina’s medal-winning athletes